bet99 Privacy Policy – How We Protect Your Data

1 Overview

This Privacy Policy applies to all users of bet99.bz, including anyone who browses the site, registers an account, places bets, plays casino games, uses the mobile app, or contacts our support team. By using bet99, you acknowledge that you have read this policy and understand how your personal data is handled.

bet99 takes data privacy seriously. The platform processes the personal information of Pakistani players for specific, legitimate purposes — running your account, handling deposits and withdrawals in PKR, verifying identity, and keeping the platform safe. We do not collect data beyond what is genuinely needed for these purposes.

This policy should be read alongside our Terms and Conditions and Responsible Gaming page, which together form the full agreement governing your use of bet99.

2 What We Collect

The categories of personal data we collect depend on how you interact with the platform. Here is a breakdown:

We do not collect sensitive categories of personal data such as biometric data, health information, or political opinions. We collect only what is reasonably necessary to operate a safe, compliant, and functional betting and gaming platform.

3 How We Use Your Data

bet99 uses your personal data for the following purposes:

• Account management — creating and maintaining your bet99 account, verifying your identity, and managing your login credentials.
• Processing transactions — handling PKR deposits and withdrawals through JazzCash, Easypaisa, Raast, bank transfers, and supported cards.
• Platform operation — making sports betting markets, live casino, slots, fish games, and other features available to your account.
• Security and fraud prevention — monitoring betting patterns and financial transactions to detect and prevent fraud, money laundering, and account abuse.
• Customer support — responding to queries, resolving disputes, and handling responsible gaming requests including self-exclusion.
• Promotions and communications — notifying you about bonuses, PSL season offers, and platform updates, where you have opted in to receive such communications.
• Legal and compliance obligations — retaining records to meet our compliance requirements and cooperating with lawful requests from authorities.
• Platform improvement — analysing aggregated usage data to improve the betting interface, app performance, and overall player experience.

4 Payment Data and PKR Transactions

All financial transactions on bet99 are processed in PKR. When you make a deposit or request a withdrawal via JazzCash, Easypaisa, Raast, bank transfer, or card , bet99 collects the minimum payment information necessary to process the transaction — typically your wallet ID or masked account details.

Full card numbers and bank account credentials are never stored directly on our servers. Payment processing is handled through encrypted, PCI-compliant payment gateways. bet99 only retains a reference record of each transaction — the amount in PKR, the payment method type, the date, and whether the transaction was completed successfully.

Transaction records are retained as part of your account history and are necessary for withdrawal verification, dispute resolution, and anti-money-laundering compliance. You can view your full transaction history within your account dashboard at any time.

5 Sharing Your Data

bet99 does not share your personal data with third parties except in the following specific circumstances:

• Payment processors — JazzCash, Easypaisa, Raast, and other payment partners receive the minimum data necessary to process your PKR transactions. These partners operate under their own privacy and security standards.
• Game and platform providers — live casino studios and game software providers may receive your account reference (not your full personal details) in order to deliver games, record outcomes, and calculate payouts.
• Identity verification services — where KYC verification is required, your identity documents may be processed by a third-party verification provider. This is done securely and the data is used solely for verification.
• Legal and regulatory obligations — bet99 may be required to disclose player data in response to a lawful request from an authority — for example, as part of a fraud investigation or anti-money-laundering review. We will not disclose data beyond what is legally required.
• Business transfers — in the event of a merger, acquisition, or transfer of the platform to another operator, player data may be transferred as part of that transaction. You will be notified in advance if this occurs.

All third parties who receive your data are required to handle it with appropriate security measures. bet99 does not permit third parties to use your data for their own marketing purposes without your explicit consent.

6 Cookies and Tracking

bet99 uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. Here is what we use and why:

• Essential cookies — required for basic platform functions such as keeping you logged in during a session, remembering your language preference, and maintaining your bet slip. These cannot be disabled without breaking core functionality.
• Analytics cookies — help us understand how Pakistani players use the platform — which pages are visited most, where users drop off, and how the betting interface performs across different devices. This data is aggregated and anonymised.
• Security cookies — used to detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious betting behaviour from a device.
• Preference cookies — remember your settings, such as sport or game category preferences, so the platform feels more personalised on your next visit.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using the platform, but some personalisation features may not function as expected. Note that essential cookies cannot be disabled as they are required for the platform to operate.

7 Data Security

bet99 applies multiple layers of security to protect your personal data against unauthorised access, loss, or misuse:

• SSL/TLS encryption — all data transmitted between your device and bet99 servers is encrypted using industry-standard TLS protocols. Look for the padlock icon in your browser when using the platform.
• Secure data storage — personal data is stored on secured servers with restricted access. Only authorised personnel with a genuine operational need can access player data.
• Password hashing — your account password is never stored in plain text. It is hashed using a one-way cryptographic algorithm so that even internal systems cannot read your actual password.
• Two-factor authentication — available on your account to add an extra layer of login security. We strongly recommend enabling this feature, particularly if you access bet99 from a shared device.
• Fraud monitoring — automated systems continuously monitor for unusual account activity, such as logins from new locations, rapid withdrawal requests, or irregular betting patterns that may indicate account compromise.

Despite these measures, no online platform can guarantee absolute security. If you suspect your account has been accessed without your permission, contact our support team immediately so the account can be secured.

8 How Long We Keep Your Data

bet99 retains your personal data for as long as your account is active and for a reasonable period afterwards to fulfil legal, compliance, and operational obligations. Specifically:

• Active accounts — all data is retained for the duration of your account's active life.
• Closed accounts — core account and transaction records are retained for a minimum period after closure, as required for anti-money-laundering and fraud compliance purposes.
• Identity verification documents — retained for the period required by compliance obligations and then securely deleted.
• Support communications — chat transcripts and email records related to disputes or account issues are retained for a defined period to support any follow-up enquiries.
• Analytics data — anonymised usage data may be retained indefinitely as it cannot be traced back to an individual.

When data is no longer required, it is securely deleted or anonymised in accordance with our data retention procedures. You can request early deletion of your data — see Section 9 for your rights.

9 Your Rights Over Your Data

As a bet99 player, you have the following rights regarding your personal data. To exercise any of these rights, contact our support team directly:

10 Minors and Under-18 Protection

bet99 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. During registration, users are required to confirm their date of birth, and identity verification may be requested to confirm age before an account can be fully activated.

If it comes to our attention that an account belongs to a person under 18 years of age, the account will be immediately closed, all activity will be voided, and any deposited funds will be returned to the original payment source. We take our responsibility to protect younger users extremely seriously.

If you are a parent or guardian and believe a minor may have created an account on bet99, please contact our support team immediately so the account can be reviewed and closed promptly.

11 Third-Party Links and Services

The bet99 platform integrates with third-party services — such as payment gateways, live casino game studios, and identity verification tools — to deliver core functionality. While we take care to work with reputable partners, each third-party service operates under its own privacy policy.

bet99 is not responsible for the privacy practices of third-party service providers beyond the data sharing agreements we have in place with them. If you interact directly with a third-party platform referenced in connection with bet99 — for example, accessing JazzCash or Easypaisa directly to initiate a deposit — that interaction is governed by the respective provider's own terms and privacy policy.

12 Changes to This Privacy Policy

bet99 may update this Privacy Policy from time to time to reflect changes in data handling practices, platform features, or compliance requirements. When material changes are made, registered players will be notified by email or through an in-platform message before the updated policy takes effect.

The date at the top of this page reflects when the policy was last reviewed. Continued use of the platform after a policy update constitutes acceptance of the revised terms. If you do not agree with any change, you may close your account before the revised policy takes effect.

13 Contact Us About Privacy

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your personal information has been handled, please get in touch with our support team. We are available 24/7 and aim to respond to all privacy-related queries within a reasonable timeframe.

You can reach us through the live chat feature in your account, or by emailing us at [email protected] (plain text — not a clickable link). For responsible gaming concerns such as self-exclusion, visit the Responsible Gaming page for dedicated guidance and tools.

For general platform questions, our FAQ page covers the most commonly asked questions from Pakistani players about accounts, payments, bonuses, and more.